Direct Sale AI

Data Deletion Instructions

Last updated: February 2026

How to Delete Your Data

Direct Sale AI respects your right to control your personal data. You can request deletion of your data through any of the following methods:

Option 1: Through Your Dashboard

  1. Log in to your Direct Sale AI account
  2. Navigate to Settings → Privacy
  3. Click "Delete My Data"
  4. Confirm your request

Option 2: Disconnect a Platform

To remove data associated with a specific messaging platform:

  1. Log in to your Direct Sale AI account
  2. Navigate to Settings → Channels
  3. Click "Disconnect" next to the platform you wish to remove
  4. All stored credentials and connection data for that platform will be deleted immediately

Option 3: Email Request

Send an email to privacy@directsale.aiwith the subject line "Data Deletion Request" and include:

  • Your account email address
  • The specific data you want deleted (or "all data")

What Gets Deleted

  • Account information: Your name, email, and company details
  • Product catalog: All uploaded product data
  • Connection credentials: All encrypted OAuth tokens and platform connections
  • Configuration: AI assistant settings and customizations

Conversation Data Retention

  • Customer conversations: Message content from Instagram, WhatsApp, and other platforms is retained for 24 hours by default. Tenants can configure retention for up to 6 months or 1 year, and approved deletion requests remove conversation data according to the request scope.
  • Customer personal data: We do not build profiles of your customers or store their personal information.

Processing Time

Data deletion requests are processed within 30 days. You will receive a confirmation email once the deletion is complete.

Contact

For questions about data deletion: privacy@directsale.ai