Orders

The Orders section is your central hub for managing every order placed through your store. Whether orders come from your storefront, chatbot, external marketplaces like Amazon and eBay, or integrated platforms such as Shopify and WooCommerce, they all appear here in a unified view.

Accessing Orders

To access the Orders page, click Orders in the left sidebar of your dashboard. The page loads with a statistics overview at the top, followed by a filterable, searchable table of all your orders.

Order Statistics Dashboard

At the top of the Orders page, you will see six statistics cards that give you an at-a-glance summary of your order activity. These statistics update in real time as you receive and process orders.

Stat Card	Description
Total Orders	The total number of orders across all statuses and all time.
Pending	Orders that have been placed but not yet confirmed by you. These require your attention.
Confirmed	Orders you have confirmed and acknowledged but have not yet begun processing.
Shipped	Orders that have been shipped and are on their way to customers.
Delivered	Orders that have been successfully delivered to customers.
Revenue	The total revenue generated from all orders, displayed in your store's currency.

Info: The statistics cards reflect all-time data for your store, not just the orders visible on the current page. They provide a cumulative overview regardless of any active filters.

Order Sources

DirectSale aggregates orders from multiple sales channels. Each order is tagged with a source badge so you can quickly see where it came from.

Source	Description
Chatbot	Orders placed through your AI chatbot widget embedded on your website.
Store	Orders placed through your DirectSale storefront.
Shopify	Orders synced from your connected Shopify store.
WooCommerce	Orders synced from your connected WooCommerce store.
PrestaShop	Orders synced from your connected PrestaShop store.
OpenCart	Orders synced from your connected OpenCart store.
Amazon	Orders synced from your connected Amazon seller account.
eBay	Orders synced from your connected eBay seller account.
API	Orders created programmatically through the DirectSale API.

Info: To receive orders from external platforms like Shopify, WooCommerce, Amazon, or eBay, you must first set up the integration in the Multichannel section of your dashboard.

Understanding Order Lifecycle

Every order in the system goes through a series of statuses. Understanding this lifecycle helps you manage orders efficiently.

Order Status Flow

PENDING --> CONFIRMED --> PROCESSING --> SHIPPED --> DELIVERED
    |            |              |
    v            v              v
 CANCELLED   CANCELLED     CANCELLED

• Pending: The order has been placed and is waiting for your review.
• Confirmed: You have acknowledged and accepted the order.
• Processing: The order is being prepared (items being picked, packed, etc.).
• Shipped: The order has been handed off to a shipping carrier.
• Delivered: The order has been delivered to the customer.
• Cancelled: The order was cancelled (can happen from Pending, Confirmed, or Processing states).

Payment Statuses

Status	Description
Unpaid	No payment has been received for this order.
Pending	Payment is being processed (e.g., awaiting bank confirmation).
Paid	Payment has been successfully received.
Failed	The payment attempt failed.
Refunded	The payment was refunded to the customer.
Cancelled	The payment was cancelled.

Shipping Statuses

Status	Description
Not Shipped	The order has not been shipped yet.
Preparing	The order is being prepared for shipping.
Shipped	The order has been shipped.
In Transit	The order is in transit to the customer.
Delivered	The order has been delivered.
Returned	The order was returned by the customer or carrier.

What's Next

• Managing Orders -- Learn how to search, filter, and work with your order list.
• Order Fulfillment -- Learn how to fulfill orders, add tracking information, and manage shipments.