Reviews & Ratings

The Reviews section lets you moderate customer reviews submitted through your storefront. You can approve or reject reviews, reply to customer feedback, and monitor overall review statistics.

Reviews Dashboard

Stats Cards

At the top of the reviews page, five summary cards display your review metrics:

Card	Description
Total Reviews	The total number of reviews across all products
Pending	Reviews waiting for your approval (shown in yellow)
Approved	Reviews that have been approved and are visible on your storefront (shown in green)
Rejected	Reviews that have been rejected and are hidden from customers (shown in red)
Average Rating	The overall average star rating across all reviews

Filters

Below the stats cards, a filter bar lets you narrow down the review list:

Filter	Options
Search	Search by customer name or product name
Status	All, Pending, Approved, Rejected
Rating	All, 5 Stars, 4 Stars, 3 Stars, 2 Stars, 1 Star
Clear	A reset button appears when any filter is active. Click to clear all filters

Reviews Table

The main table displays reviews with the following columns:

Column	Description
Product	Product thumbnail image and name. Shows a placeholder icon if no image is available
Customer	Customer name and email address
Rating	Star rating displayed as filled/empty star characters
Review	Review title (if provided) and content text (truncated to 80 characters). A "Verified" badge appears for verified purchase reviews. Click the row to expand and see the full content
Status	Color-coded status badge: Pending (yellow), Approved (green), or Rejected (red)
Date	The date the review was submitted
Actions	Action buttons for managing the review (see below)

Expanding a Review

Click on any review row to expand it and see:

• The full review title and content (not truncated)
• Star rating with numeric value (e.g., "4/5")
• Verified purchase indicator (if applicable)
• Order ID (if linked to an order)
• Customer name and email
• Any existing store reply
• A button to write a new reply

Click the row again to collapse it.

Managing Reviews

Approving a Review

For reviews with Pending or Rejected status, a green checkmark button appears in the Actions column.

1. Click the Approve (green checkmark) button
2. The review status changes to Approved
3. The review becomes visible on your storefront
4. The stats cards update automatically

Rejecting a Review

For reviews with Pending or Approved status, a red X button appears in the Actions column.

1. Click the Reject (red X) button
2. The review status changes to Rejected
3. The review is hidden from your storefront
4. The stats cards update automatically

Deleting a Review

A trash icon button is always available in the Actions column regardless of status.

1. Click the Delete (trash) button
2. A confirmation prompt appears
3. Confirm to permanently delete the review

Warning: Deleting a review is permanent and cannot be undone. The review is removed from both the dashboard and the storefront.

Replying to Reviews

You can write a public reply to any customer review. Replies are displayed on your storefront below the customer's review.

Expand the Review

Click on the review row to expand it and reveal the full content.

Write a Reply

If no reply exists yet, click the Reply button at the bottom of the expanded section. A text area appears where you can type your response.

Submit the Reply

Click Submit Reply to save your reply. Click Cancel to discard.

Editing a Reply

If a reply already exists, it is displayed in a blue-bordered section within the expanded review. The reply shows:

• The reply text
• The name of the team member who wrote it (if available)
• The date the reply was posted

To edit the reply:

1. Click the Edit (pencil) icon next to the reply
2. The reply text loads into an editable text area
3. Make your changes and click Submit Reply

Deleting a Reply

1. Click the Delete (trash) icon next to the reply
2. A confirmation prompt appears
3. Confirm to remove the reply

Reviews on a self-hosted website

Test submission on a public, published product page. Editor/private previews disable review submission. A new review can wait for moderation; a successful submission does not mean it is immediately displayed. Approve it in Reviews, then confirm the published review and reply on the public product.

For a VPS website, review support depends on the installed application version. Use Website updates for an older installation, and check Linked website on VPS for delivery of moderation changes. If submission fails, preserve the product URL and sanitized error rather than submitting repeatedly. Website return-to-platform transfer imports supported VPS-only reviews; deleting an installation is a separate operation.

Verified Purchase Badge

Reviews that are linked to a confirmed order display a Verified badge (shield icon) next to the review content. This badge helps customers distinguish reviews from actual buyers.

Pagination

Reviews are displayed 10 per page. Use the Previous and Next buttons at the bottom of the page to navigate between pages. The current page and total page count are displayed between the navigation buttons.